Terms and Conditions
Cancellation of membership
Cancellations are not available on Upfront memberships. To cancel a Direct Debit membership you must have fulfilled the Minimum Term of the membership, provide VenuesWest with a minimum of 30 days’ written notice by email or letter to the relevant address as outlined at the top of the first page of this agreement ; payments scheduled to occur during the 30 days’ notice period will still occur. Cancellations during the 7 day cooling off period are subject to the terms outlined below under the heading ‘Cooling off period’. VenuesWest reserves the right to cancel a membership where the member has not abided by the terms and conditions of the membership contract, including failed payments.
Membership Suspension
Any members (excluding FIFO members) are eligible for a minimum of 7 days and a maximum of 12 weeks suspension per annum. Membership suspensions can only be made by the member via the Portal. Memberships must be current throughout the length of suspension. A $10 administration fee will be incurred when suspending a membership and the suspension will not be activated until this fee is paid. Weekly debit payments will be deferred for the duration of the suspension time; Part week suspensions will attract a pro-rata charge of membership fees. If you suspend your membership the Minimum Term must still be completed once your membership becomes active again.
