HBF Arena health and fitness centre has retained its GOLD Quality Award status from Fitness Australia, one of the nation’s leading health and fitness association, for the third year in a row.
This prestigious award is the highest accolade that the industry can award to a fitness provider.
VenuesWest first received the GOLD Quality Award for HBF Arena Health and Fitness Centre in 2012 and has continued to maintain this status for the past three years.
The GOLD Quality Award is presented to health and fitness businesses who have received a total score between 80 to100 percent.
HBF Arena Health and Fitness Centre received an outstanding score of 93 percent for accomplishing continual success in:
- Programs, services and customer care
- Staff members
- Adhering to risk, safety and environmental standards
- Business Management and Leadership
HBF Arena also received a ‘Highly Commended’ certification for scoring over 90 percent in the GOLD Award category at the national Health and Fitness Industry Quality Awards, which was announced at the Industry Gala in Melbourne on 24 October.
VenuesWest Chairman Graham Partridge OAM said “these results reflect the exceptional quality and strength of the organisational teamwork at VenuesWest, our staff, our customer service and our business practices,” Mr Partridge said.
“It is this commitment to customer service that has more than 2000 members using our quality facilities at HBF Arena’s Health and Fitness Centre since it opened in in 1994.”
“This award recognises high industry standards and adds credibility to our venue, organisation and the industry across the broader health and community landscape.”
VenuesWest is 100 percent committed to improving our services by listening to our customers and then making improvements based on customer feedback.
It is this ongoing commitment to delivering excellent venue experiences, which
has brought a record 3.7 million people through our venues during the 2013/14 financial year.
VenuesWest is Western Australia’s provider of premier sports, recreation and entertainment venues and its portfolio includes the new and world class Perth Arena and the redeveloped nib Stadium. Recently the State Government confirmed that the new Perth Stadium would join the VenuesWest portfolio when completed in 2018.
These are in addition to HBF Stadium, HBF Arena, WA Athletics Stadium, WA Basketball Centre, Midvale Speeddome, Perth Motorplex, Champion Lakes Regatta Centre and the WA Rugby Centre, with the State Netball Centre and the Western Australian Institute of Sports High Performance Service Centre under construction currently.