The Customer Reference Group (CRG) will act as a sounding board for new products and processes and facilitate customer feedback on VenuesWest’s venues, services and programs.

 PURPOSE OF THE CUSTOMER REFERENCE GROUP (CRG)

The CRG will function as a customer reference panel to:

  • test programs and services suitable for customer groups
  • provide a point of reference for customer standards, attitudes and behaviours
  • test concepts and fine-tune marketing messages prior to delivery
  • provide feedback on preferred communications platforms and processes; and
  • assess/evaluate venue facilities, programs or services.

WHO CAN REGISTER AS A CRG MEMBER

  • VenuesWest customers or interested parties are able to register to be a member of the CRG
  • Registration is voluntary and members are able to opt out of the CRG at any time

RESPONSIBLITIES OF MEMBERS

Members of the CRG:

  • are appointed as individuals and not as a representative of an organisation
  • contribute personal knowledge and venue experience by providing a consumer perspective

RESPONSIBLITIES OF VENUESWEST

VenuesWest is responsible for:

  • setting up the CRG and ensuring all relevant information is provided to members
  • developing and distributing relevant communications in line with the Group’s purpose, and
  • ensuring all members details are private and are not used for any purpose.

CRG RESEARCH ACTIVITIES

  • Customers will be selected to represent specific venues and service offerings to ensure the feedback obtained is relevant
  • The CRG is advisory in nature and not a decision making forum. It will not consider specific cases or operational matters.
  • A minimum of 10 participants will be required for focus groups and an acceptable sample size using appropriate confidence intervals set for surveys and short activities.

PRIVACY

The VenuesWest Privacy Policy https://www.venueswest.wa.gov.au/privacy outlines how personal information is collected and used. Unless consent is given VenuesWest will not sell, reveal, disclose, distribute, rent, license or pass any personal information or personal data to any third party.